AI Ticket & Chat — AI-Powered Helpdesk
Support that resolves itself.
AI-powered helpdesk that resolves tickets automatically — AI replies, live chat, customer portal, and analytics. Self-hosted or SaaS, one-time purchase.
Everything in AI.
AI ticket resolution
GPT-powered replies grounded in your own docs (RAG) that close tier-1 tickets instantly, 24/7
Live chat & shared inbox
web chat, email, and WhatsApp conversations handled in one place
Customer self-service portal
branded knowledge base, ticket tracking, and live status updates
Smart routing & escalation
classify, prioritise, and hand off to the right human with full context
Analytics dashboard
resolution rate, first-response time, CSAT, and agent performance at a glance
Self-hosted or SaaS
run it on your own server with full source code, or let us host it; one-time purchase, no per-agent fees
Customer Support That Resolves Itself
Most helpdesk software just organises tickets — it still needs a human to read, research, and reply to every one. AI Ticket & Chat is built the other way around: the AI reads the incoming message, finds the answer in your own documentation, and resolves it — instantly, around the clock, in any language. Your team only sees what genuinely needs a person.
Built by RapiNova and refined on real support volume, AI Ticket & Chat brings web chat, email, and WhatsApp into a single inbox, with an AI agent working every conversation and a self-service portal deflecting tickets before they’re ever created.
What It Does
- Automated resolution — the AI answers tier-1 questions (order status, account help, how-tos, policy questions) from your knowledge base using RAG, so answers are accurate and verifiable instead of hallucinated
- Human-in-the-loop — for anything complex, the AI drafts a suggested reply and routes the ticket to the right agent with the full history attached
- One inbox, every channel — web widget, email, and WhatsApp conversations flow into the same place, so nothing gets lost between tools
- Self-service portal — a branded help centre where customers track tickets and find answers themselves, cutting inbound volume
Why Teams Choose It
Support tools usually charge per agent, per month, forever — costs that grow exactly as your team does. AI Ticket & Chat is a one-time purchase: own it outright, host it on your own infrastructure with full source code, or let us run it for you as a managed SaaS. Either way there are no per-seat monthly fees, and your customer data stays under your control.
It pairs naturally with WaSMS for WhatsApp-first support and with our AI automation team when you want the agent trained deeply on your own systems.
Own It, or Let Us Host It
Deploy AI Ticket & Chat as a self-hosted platform — you get the full source code and complete data ownership — or start on our hosted SaaS in minutes and migrate later. Start small, let the AI absorb your documentation, and watch first-response time collapse while your team focuses on the conversations that actually need them.
Want this for your business?
AI is one of many systems we build and run. Tell us your workflow — we'll show you the platform, with AI built in, that runs it.