CRM & Team Inbox — WaSMS

Stop Losing Conversations Across Channels

When customers reach out via WhatsApp, SMS, and email, conversations get scattered across phones, inboxes, and apps. Messages go unanswered, context gets lost, and customers repeat themselves. The WaSMS CRM and Team Inbox solves this by pulling every conversation into one unified interface.

Every incoming message — whether it arrives on WhatsApp, SMS, or email — appears in a single team inbox. Agents see all conversations in real time, pick up chats, and respond without switching between apps. The customer experiences a seamless conversation regardless of which channel they used.

Smart Routing and Assignment

Not every message should go to every agent. WaSMS routes conversations automatically based on rules you define. Sales inquiries go to the sales team. Support tickets route to support. Billing questions land in the billing queue. You can also manually assign conversations or let the system distribute them round-robin across available agents.

Each agent has their own workspace showing only their assigned conversations, with clear indicators for priority, wait time, and customer history.

Built for Speed

The auto-reply system handles common questions instantly — business hours, pricing, order status — without agent involvement. Canned responses give agents pre-built replies for frequent scenarios, cutting response time by up to 60%. Every customer gets a rich profile showing their complete interaction history across all channels, so agents never ask a customer to repeat themselves.

Whether your team is 2 people or 20, the WaSMS CRM scales without per-seat licensing surprises.